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Frequently asked questions
Answers about brass care, shipping, cash on delivery, returns and gifting.
Is the brass lacquered?
Most pieces are unlacquered, so they develop a patina with use. A few small pieces are left matte. The product page lists the finish under details.
Will the brass tarnish?
Yes. Brass darkens with air and handling. This is normal. A brass paste brings back shine if you want it; the care guide explains how.
Can I use the lamps with oil?
Yes. Use sesame or coconut oil and a cotton wick trimmed to 3–4 mm. Do not overfill the bowl. The lamp is designed for oil, not candles.
Do you offer cash on delivery?
Yes, on most PIN codes for orders up to ₹10,000. If COD is unavailable for your address, checkout will show prepaid only.
How long does delivery take?
We dispatch within one working day and delivery usually takes 3–5 business days. Remote PIN codes can take longer.
What is your return policy?
Seven days from delivery on unused pieces in original packaging. Email hello@sannadhi.com with your order number before sending anything back.
Can I add a gift note?
Yes. Add the note in the checkout notes field. We write it by hand on a small card and do not include a price slip.
Do you ship outside India?
Not yet. Write to hello@sannadhi.com and we will quote a courier for international orders.
How do I clean a piece that has held water?
Rinse with water only, then dry it upside down so the inside can drain. Do not polish the inside of a water vessel.
Can I visit the studio?
Our workshop is not open to visitors, but we are happy to answer questions by email or phone.